Refund Policy
Paddle.com Market Ltd is the Merchant of Record for all orders placed on Physics Suite and handles all refund requests on our behalf.
Refund window
You may request a full refund within 14 days of your purchase date, no questions asked, as long as the subscription has not been substantially used (for example, if you've completed the majority of the question bank for your purchased exam board).
How to request a refund
Refunds are requested directly through Paddle, not through Physics Suite:
- Visit paddle.net and locate your order using the email address used at checkout, or the order confirmation email from Paddle.
- Follow the refund request steps shown there.
- Alternatively, reply to your Paddle receipt email directly.
You can also contact us first at support@physics-suite.com and we'll point you to the right place or help resolve the issue directly.
Processing time
Approved refunds are typically processed within 5–10 business days, returned to your original payment method.
After the 14-day window
Requests made after 14 days are reviewed case by case — for example, technical issues on our end that prevented you from using the app. Contact us at support@physics-suite.com to discuss.
Subscription cancellation vs. refund
Cancelling your subscription stops future renewal charges but does not automatically refund the current period. To request money back for the current period, follow the refund steps above within the 14-day window.